Terms and Conditions

The Service is available to businesses and individuals who are at least 18 years old and legally capable of entering into binding contracts. By registering, you represent that you have authority to bind the business on whose behalf you are creating an account.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must promptly notify us of any unauthorised access or suspected security breach. We are not liable for losses arising from unauthorised use of your account.

You agree to provide accurate, complete, and current registration information and to keep it up to date. We may suspend or terminate accounts where information is found to be false or misleading.

Calski provides an AI-assisted business phone answering platform that includes inbound call handling, lead intake, appointment scheduling, caller qualification, owner notifications, call recording (where enabled), and a management dashboard (collectively, the “Service”). The Service is provided on a subscription basis.

The AI components of the Service generate automated responses and take actions based on your configuration. You acknowledge that AI-generated content may contain errors and that your business remains responsible for reviewing and overseeing all automated activity. Calski does not guarantee that AI responses will always be accurate, complete, or appropriate for every caller situation.

Access to the Service requires a paid subscription plan. Plan pricing, features, and usage limits are presented at the time of sign-up and may be updated with reasonable notice. All fees are stated in US dollars and are non-refundable except as expressly stated in these Terms or required by law.

Subscriptions are billed on a recurring monthly basis through our payment processor (Stripe). By providing a payment method, you authorise us to charge the applicable subscription fee on each billing date. You are responsible for ensuring your payment method remains valid. If a payment fails, we may suspend your access until payment is resolved.

We reserve the right to change subscription pricing with at least 30 days' notice. Continued use of the Service after a price change takes effect constitutes your acceptance of the new price.

We may, at our sole discretion, offer free trials or promotional access periods. At the end of any trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends. We reserve the right to modify or discontinue trials at any time without notice.

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period; you will retain access to the Service until that date. We do not issue prorated refunds for unused portions of a billing period unless required by law.

We may suspend or terminate your access immediately if you violate these Terms, fail to pay fees, engage in fraudulent activity, or if we are required to do so by law. Upon termination, your right to use the Service ceases immediately. We may retain data for the period required by our data-retention obligations before deletion.

We may also discontinue the Service or any feature at any time with reasonable notice. In the event of Service discontinuation, we will provide a prorated refund for any prepaid but unused subscription fees.

By enabling call-handling functionality, you represent and warrant that your business will comply with all applicable laws governing telephone communications, including but not limited to the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), applicable state auto-dialling and do-not-call regulations, and all federal and state laws governing call recording and monitoring.

Where call recording is enabled, you are solely responsible for providing any legally required disclosure to callers that their call may be recorded, obtaining any required consent, and maintaining required records. Requirements vary by jurisdiction; you must ensure compliance in all locations where your callers may be located.

By enabling SMS or email features, you confirm that recipients have provided appropriate consent to receive such communications from your business and that you will honour opt-out requests promptly.

Calski provides the technical platform only. You are solely responsible for the lawful use of all communication features. We are not liable for your failure to comply with applicable communications laws.

The Service uses artificial intelligence to generate spoken responses, qualify leads, and take actions on your behalf. You acknowledge that:

• AI responses are automated and may not always reflect your intended messaging or business policies;
• the Service may misinterpret caller intent or provide incorrect information;
• booking requests or lead records may contain errors that require human review;
• you are responsible for reviewing your configuration before and during live use;
• you should not rely solely on automated outputs for any time-sensitive or high-stakes business decisions.

We make no warranty that AI outputs are accurate, fit for a particular purpose, or legally compliant with your industry's regulations. You assume full responsibility for any business outcomes resulting from automated interactions.

The Service integrates with third-party platforms including Google Calendar, telephony providers, SMS gateways, and email services. Your use of connected third-party services is governed by those providers' terms and privacy policies, in addition to these Terms.

By connecting a third-party service, you authorise Calski to access and interact with that service on your behalf to perform configured workflows. We are not responsible for the availability, accuracy, or security practices of third-party platforms. Any disruption, change, or discontinuation of a third-party service may affect related Calski features without liability to us.

You retain ownership of all business information, configuration, call data, lead records, and customer data you provide or that is generated through use of the Service (“User Content”). By using the Service, you grant us a limited, non-exclusive, worldwide licence to process, store, and use User Content solely to provide and improve the Service.

You represent and warrant that you have all necessary rights to provide User Content and that it does not infringe the rights of any third party. You are responsible for the accuracy, legality, and appropriateness of all User Content.

All software, interfaces, designs, trademarks, and technology comprising the Service are owned by or licensed to Calski. These Terms do not transfer any intellectual property rights to you. You may not copy, modify, reverse-engineer, distribute, or create derivative works from any part of the Service without our prior written consent.

You grant us a royalty-free licence to display your business name and logo solely to identify you as a customer of the Service (for example, in marketing materials), unless you opt out in writing.

You agree not to use the Service to:

• violate any applicable law, regulation, or third-party right;
• transmit spam, unsolicited communications, or deceptive messages;
• harass, abuse, threaten, or discriminate against any individual;
• make calls to numbers on the National Do Not Call Registry without lawful basis;
• impersonate any person or entity or misrepresent your business identity;
• interfere with, disrupt, or circumvent the security of the Service or its infrastructure;
• use the Service in any way that imposes an unreasonable or disproportionate load on our systems;
• resell, sublicense, or otherwise make the Service available to third parties without our consent;
• use the Service in connection with any unlawful or fraudulent scheme.

Violation of these prohibitions may result in immediate suspension or termination without refund and may expose you to civil or criminal liability.

Each party may have access to the other's confidential information in connection with the Service. Each party agrees to hold such information in confidence, to use it only for purposes of these Terms, and not to disclose it to third parties without the other party's consent, except as required by law or as necessary to provide the Service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI-GENERATED RESPONSES WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CALSKI, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FORTY-NINE DOLLARS AND NINETY-NINE CENTS (USD $49.99).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full.

You agree to defend, indemnify, and hold harmless Calski and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law or regulation, including telecommunications, recording, and privacy laws; or (e) your business's communications with callers or customers facilitated through the Service.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in English in Austin, Texas. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

You waive any right to participate in a class-action lawsuit or class-wide arbitration against Calski. Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute.

We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page and, where the changes are material, provide notice by email or a prominent in-app notification. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

Entire agreement. These Terms, together with the Privacy Policy and any order forms or plan descriptions, constitute the entire agreement between you and Calski regarding the Service and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

No waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Force majeure. We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including natural disasters, acts of government, internet outages, or third-party service failures.

Contact. Questions about these Terms may be directed to legal@calski.io.